FAQ

Are there age limits?

Persons 13+ before 8pm and 16+ after 8pm due to the scary nature that ramps up at night.

How many players per game?

6 players maximum and 2 players minimum. If you do not have at least 2 players in your group you may be paired with other players.

  

In the event that a group wants to have a private game they will need to purchase the equivalent of four (4) same price tickets.

What do I wear?

Comfortable clothing and shoes are best.

Do you take Reservations and Walk-Ups?

WE DO NOT TAKE TIMED RESERVATIONS. YOU PURCHASE YOUR TICKET FOR A SPECIFIC DAY. When you arrive, present yourself to the box office at the entrance of Zoe and we will get you scheduled into the next available game slot.  


If you prefer not to wait in line there is a "SKIP THE LINE" pass option available for $5.00 per person. 

Is Zoe super scary?

The Zoe game will take place in a series of  dark spaces and there are a cast of characters who may touch and startle you.

What if I'm a little claustrophobic?

Some chambers in the Zoe game are cramped and will be dark. Our Game Masters are watching at all times if you ever need assistance or want to leave the game.

I paid already, but have to cancel my reservation. Do I get a refund?

We have a strict NO CANCELLATION/NO REFUND policy. Just like tickets to a show, all sales are final and nonrefundable. However we will make best efforts to accommodate your rescheduling request if possible.

Can I bring a camera or cell phone?

We encourage all guests to secure their personal belongings in complementary lockers provided at the beginning of the game. You're strictly prohibited from using cameras or phones during your experience. We will take pictures after your adventure!

I added another person to my group, what do I do?

Go on line to purchase additional tickets for your day or purchase them at the box office.

How long does the game take to play?

Your entire experience will take approximately 50 minutes from the time you are called in to the space.

Can we bring our baby or toddler?

No little ones allowed, sorry.

I'm CCW, can I have a concealed weapon with me in the game?

No weapons will be permitted in the premises. Complementary lockers are provided for our guests.

Is this a good thing to do if I'm drunk or high?

Any clearly impaired guests will be rescheduled for their safety and the enjoyment of others.

Are you ADA / Wheelchair accessible?

Yes, the lower level of Bally's is easily accessible, and Zoe is ADA friendly. We make every effort to accommodate our guests.

CAN I GET OUT OF THE GAME IF I WANT TO?

Yes, the Game Master will be watching at all times and the doors can be unlocked and a staff member will retrieve you. During the tutorial you will be instructed what to do if you want to leave the game. ONCE A PLAYER IS REMOVED FROM THE GAME THEY MAY NOT RETURN.

Parking

Parking is available in the self-parking garage that services Bally’s Las Vegas and Paris Las Vegas, or in the outdoor lot along Flamingo Road near the entrance to the Sports Book. Parking fees apply.

Are there any health conditions that would prevent a player from playing?

During the game, you may experience certain conditions, including, but not limited to loud noises, dark claustrophobic conditions, and an actor lightly touching you. We want you to be aware that the Program may also include sudden flashing or strobe lights. Advise any Escaped representatives if anyone in your party have any medical or psychological conditions that prevent you from participating in our game.

Is this a Haunted House?

Zoe is a combination escape room experience, haunted maze, and live theatrical immersive experience.

What are your hours of operation?

Click here for our hours.

Are bags and purses allowed in?

We want your hands free to enjoy the game so we provide complementary lockers.

DO YOU GIVE ME INSTRUCTIONS?

At the start of your play you will be given a tutorial and you will be required to fill out a waiver.

Do you offer discounts?

We offer a $5 discount for students (with ID), Military (active or retired) and First Responders (with ID), and Seniors (55+). Please indicate this when buying tickets on line. We do not offer refunds for discount eligibility upon arrival after the tickets are purchased.

Where are you located?

We are located at Bally’s Las Vegas

3645 Las Vegas Blvd South

Lower Level, Suite # 221 

Across from Real Bodies at Bally's at the Flamingo Road entrance.

Can I play by myself?

Unfortunately the minimum group size is 2 people. 

Can I bring my company here?

Yes, this is a great vehicle for TEAM BUILDING and CORPORATE TRAINING. For groups over 6 players give us a call.

What if I'm not great at puzzles?

No worries, there's something for everyone to do in an escape room and it's all about working as a team - you'll be enthralled with how exciting and rewarding it can be!

Can't find an answer?

Email us at: info@EscapedVegas.com or call us or submit the contact form on our Contact page or call us at 702-331-0120